Shipping & Returns
We offer shipping service through the United States Post Office. Your rates are calculated based on the weight of your items, your location, and on the method of shipping you select. When you have selected your items and are ready to check out, please refer to the freight rate estimate tool at the bottom of the screen.
What is the general delivery process?
Orders are usually shipped within 24 hours of receipt of your order, and are shipped according to the shipping method you selected. You will receive an update email indicating your tracking number when your order is shipped.
Can I ship to APO/FPO addresses?
Orders shipping to APO/FPO addresses must be shipped by USPS. Please tick that selection when ordering. New federal regulations require customs paperwork for items shipping to APO/FPO addresses. Please call our Customer Service department at 1-602-509-2595 or e-mail Shop@SilkRoadSpirit.com if you have any questions.
What about backorders?
All items offered on the Silk Road Spirit Webstore are in stock and available to ship within 24 hours. We do not accept backorders.
All Silk Road Spirit items are 100% Guaranteed. If you are not satisfied with an item you have ordered from Silk Road Spirit for any reason, feel free to return it for a prompt refund. To ensure proper credit to your account, simply enclose a copy of the picking ticket or invoice that came in your package, and mail it back to us. Send the item with your name and address on the box; please pack your shipment securely and return it to us via UPS or insured Parcel Post for your protection. However, please note that Silk Road Spirit does not pay for return shipping, and we do charge a $1.00 per order restocking fee for all returns. All items must be free of price tags or markings. We do not accept returns COD. Returns and exchanges are normally processed within a minimum of 5 business days.
Silk Road Spirit Returns
728 West Palm Lane
Phoenix, AZ 85007
Contacting Silk Road Spirit
We are located in Arizona, USA. Here's our contact information:
Silk Road Spirit
728 West Palm Lane, Phoenix, Arizona 85007, USA
Ordering: 1-602-509-2595, Monday - Friday from 8:00 AM to 5:00 PM PST or anytime online!
Customer Service: 1-602-509-2595 Monday - Friday from 8:00 AM to 5:00 PM PST